Frequently Asked Questions

Everything you need to know about your luxury beauty experience.

Are Velvet Dreams products cruelty-free?

Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we never test on animals at any stage of production.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

What is your return policy for opened cosmetics?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. We are working on expanding our shipping zones to more countries soon.

How can I track my package?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

Are your beauty products safe for sensitive skin?

Our formulas are dermatologically tested and designed to be gentle. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.